Policy on Returns
We want our customers to be satisfied with their orders. Returns for cutting items such as fabric, trims, ribbons and elastic are discretionary unless faulty or damaged.
Haberdashery items may be returned within fourteen days. Please ensure to return these in the original packaging unopened. You"ll also need the receipt proof of purchase.
We advise you to contact us before sending a return at: info@constancefabric.com.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Please contact us to rectify any problems. We will do so as quickly as we can.